Shipping Policy

At Align With Neha, we carefully prepare and pack every order before dispatch. This Shipping Policy explains our processing and delivery timelines for orders placed through our website.

Shipping Availability

We currently ship within India only.

Shipping is currently free on all products, unless a different shipping charge is specifically mentioned at checkout.

Order Processing Time

Standard Products

Most orders require approximately 5–10 business days for processing before dispatch.

Personalised & Specially Prepared Products

Personalised, programmed, energised, or customised crystal products may require approximately 10–20 business days for processing due to the additional preparation and customisation involved.

Delivery Time

Once your order has been dispatched, delivery within India generally takes approximately 5–10 business days, depending on your location and the courier service.

Please note that processing and delivery timelines are estimated and are not guaranteed.

Possible Delivery Delays

Delivery may take longer than the estimated timeline due to circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Strikes
• Transportation disruptions
• Natural events
• Regional restrictions
• Incorrect or incomplete delivery information
• Customer unavailability
• Other unforeseen circumstances

We appreciate your patience in such situations.

Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please ensure that you provide:

• A complete and accurate delivery address
• An active phone number
• Any relevant address details required for successful delivery

Incorrect or incomplete information may result in delivery failure or return of the parcel to us.

Failed or Returned Deliveries

If a parcel cannot be delivered because the customer:

• Is unavailable,
• Refuses delivery,
• Provides an incorrect or incomplete address,
• Provides incorrect contact details,
• Does not respond to the courier,
• Fails to accept the parcel, or
• Otherwise causes the parcel to be returned,

the order remains non-refundable and non-returnable, subject to applicable law.

If the customer requests re-shipment after the parcel has been returned to us, applicable re-shipping charges may be payable by the customer.

Lost Shipments

If a parcel is confirmed by the relevant courier or logistics provider to have been lost in transit, Align With Neha may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Please note that a delivery delay does not automatically mean that a shipment has been lost.

Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the available shipping or order-tracking system.

Customers can use the tracking information provided to monitor the status of their shipment.

Important Note

By placing an order with Align With Neha, you acknowledge that processing and delivery timelines are estimates and may vary depending on the product, destination, courier service, and circumstances affecting transportation.

For any shipping-related questions or concerns, please contact us:
Email: alignwithneha.connect@gmail.com
Customer Support: Align With Neha Team

Return & Refund Policy

At Align With Neha, we carefully prepare and inspect orders before dispatch. Please review the product details carefully before placing your order.

All Sales Are Final

All sales are final once an order has been successfully placed and payment has been received.

Align With Neha does not offer voluntary returns, exchanges, or refunds after an order has been successfully placed and paid for, except where a remedy is required under applicable law or in cases specifically covered by this policy.

We Do Not Accept Returns or Refund Requests For

Returns, exchanges, or refunds are generally not accepted for:

• Change of mind
• Personal preference
• Dissatisfaction with natural colour or texture variations
• Choosing the wrong product
• Choosing the wrong size
• Ordering by mistake
• No longer wanting the product
• Failure to read the product information before purchase
• Failure to follow product-care instructions
• Customer unavailability at the time of delivery
• Refusal to accept delivery

Because some of our products may be personalised, programmed, energised, or specially prepared for an individual customer, such products generally cannot be resold and are therefore considered final sale.

Natural Variations in Crystals

Crystals and other natural materials can naturally vary in:

• Colour
• Shade
• Pattern
• Texture
• Shape
• Size
• Overall appearance

The product you receive may therefore differ slightly from the product photograph shown on the website.

Such natural variations do not, by themselves, constitute a defect and are not normally eligible for a return, exchange, or refund.

Wrong Product Received

If you receive a product that is completely different from the product you ordered, please contact us at:
Email: alignwithneha.connect@gmail.com

Please contact us as soon as possible after delivery.

For verification of a wrong-product claim, you may be required to provide:

• Order number
• Photographs of the product
• A continuous, unedited parcel-opening video
• The sealed/unopened package
• Shipping label visible in the video
• The product received

The parcel-opening video helps us verify the condition and contents of the shipment at the time it was opened.

Once your claim has been reviewed and accepted, Align With Neha will determine the appropriate resolution, which may include a replacement or refund, as applicable.

Lost Shipments

If a shipment is confirmed as lost in transit by the relevant courier or logistics provider, Align With Neha may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

A delivery delay does not automatically mean that a shipment has been lost.

Failed or Refused Delivery

If an order is returned to Align With Neha because the customer:

• Was unavailable,
• Refused delivery,
• Provided an incorrect or incomplete address,
• Provided incorrect contact details,
• Failed to respond to the courier, or
• Failed to accept the parcel,

the order remains non-refundable and non-returnable, subject to applicable law.

If re-shipment is requested after the parcel has been returned to us, applicable re-shipping charges may be payable by the customer.

Personalised & Specially Prepared Products

Personalised, programmed, energised, customised, or specially prepared products are generally final sale and cannot ordinarily be cancelled, returned, exchanged, or refunded.

An exception may apply where:

• A wrong product has been supplied; or
• A remedy is required under applicable law.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer right or legal remedy that cannot legally be excluded or restricted under applicable law.

Contact Us

For questions regarding returns, refunds, or an incorrect product received, please contact:
Customer Support: Align With Neha Team
Email: alignwithneha.connect@gmail.com

Cancellation Policy

At Align With Neha, we carefully process and prepare every order after payment is successfully received. Please review your order details carefully before completing your purchase.

All Orders Are Final

Once an order has been successfully placed and payment has been received, the order cannot be cancelled.

This policy applies to both standard products and personalised, programmed, energised, or customised products.

Cancellation Is Not Available For

Cancellation requests cannot ordinarily be accepted due to:

• Change of mind
• Ordering by mistake
• Selecting the wrong product
• Selecting the wrong size
• Personal preference
• Change in circumstances
• No longer wanting the product
• Failure to review the product description before placing the order

Personalised & Specially Prepared Products

Personalised, programmed, energised, customised, or specially prepared products are prepared specifically for the customer.

Therefore, once payment has been received, these orders cannot ordinarily be cancelled.

Before Placing Your Order

We strongly recommend that you carefully check:

• Product name
• Product description
• Size and specifications, where applicable
• Quantity
• Delivery address
• Contact number
• Any information provided for personalisation

Please make sure all details are correct before completing your purchase.

Order Cancellation by Align With Neha

In exceptional circumstances, Align With Neha reserves the right to decline or cancel an order, including situations involving:

• Suspected fraudulent activity
• Significant pricing or technical errors
• Product unavailability
• Circumstances beyond our reasonable control

If an order is cancelled for a reason attributable to Align With Neha, any refund legally applicable will be processed through the original payment method or another appropriate method.

Consumer Rights

Nothing in this Cancellation Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

Contact Us

For questions regarding an order, please contact:
Align With Neha Team
Email: alignwithneha.connect@gmail.com

Personalised & Specially Prepared Products Policy

At Align With Neha, certain products may be individually selected, programmed, energised, personalised, customised, or specially prepared according to information provided by the customer.

Because these products may be prepared specifically for an individual customer, additional processing time and specific purchase conditions may apply.

Information Required for Personalisation

Depending on the product, we may request information reasonably required for its preparation or personalisation, which may include:

• Name
• Date of birth
• Photograph
• Stated intention
• Other information reasonably required for personalisation

Customers are responsible for ensuring that all information provided to Align With Neha is accurate and complete.

Processing Time

Personalised, programmed, energised, or customised products may require approximately 10–20 business days for processing because of the additional preparation involved.

The applicable processing timeline may vary depending on the nature of the product and the preparation required.

Cancellation

Personalised, programmed, energised, customised, or specially prepared products cannot ordinarily be cancelled once payment has been received.

Customers are therefore requested to carefully review all information provided for personalisation before placing an order.

Returns & Exchanges

Personalised, programmed, energised, customised, or specially prepared products are generally final sale and cannot ordinarily be returned or exchanged.

This is because such products may be prepared specifically for an individual customer and may not be suitable for resale.

Refunds

Personalised, programmed, energised, customised, or specially prepared products cannot ordinarily be refunded after payment has been received.

An appropriate remedy may apply where:

• The wrong product has been supplied; or
• A remedy is required under applicable law.

Customer-Provided Information

Customers are responsible for providing accurate information required for personalisation.

Align With Neha will use the information provided for the relevant purpose of preparing or personalising the ordered product, subject to our applicable privacy practices.

Natural Variations

Where personalised or specially prepared products contain natural crystals or other natural materials, variations in:

• Colour
• Shade
• Pattern
• Texture
• Shape
• Size
• Overall appearance

may naturally occur.

Such variations are not, by themselves, considered defects.

No Guaranteed Results

Personalised, programmed, or energised products are offered for spiritual, complementary, personal-growth, and wellness purposes.

Individual experiences and outcomes may vary, and Align With Neha does not guarantee any specific result or outcome from the use of such products.

These products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.

Contact Us

If you have questions about a personalised or specially prepared product, please contact:
Align With Neha Team
Email: alignwithneha.connect@gmail.com

Product Disclaimer

At Align With Neha, we offer crystals and related products intended for spiritual, complementary, personal-growth, and wellness purposes.

Please read the following information carefully before purchasing or using our products.

Spiritual & Complementary Nature

Our crystals, spiritual products, energy practices, rituals, and related offerings may be based on spiritual traditions, personal practices, and individual belief systems.

They are intended to support personal intention, mindfulness, spiritual practices, and individual wellness experiences.

Not Medical Advice

Our products and practices are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.

Information provided on our website should not be considered a substitute for:

• Medical advice
• Psychological advice
• Psychiatric advice
• Legal advice
• Financial advice
• Any other professional advice

If you have a medical, psychological, or other professional concern, please consult an appropriately qualified professional.

No Guaranteed Results

Align With Neha does not guarantee any specific result or outcome from the use of:

• Crystals
• Spiritual products
• Energy practices
• Rituals
• Personalised products
• Programmed or energised products
• Any other offerings available through our website

Individual experiences and outcomes may vary from person to person.

Customer Experiences & Testimonials

Any testimonials, reviews, experiences, or statements shared by Align With Neha represent the experiences of the individuals who provided them.

Such experiences should not be interpreted as a guarantee that another customer will experience the same or similar results.

Natural Product Variations

Many of our products contain natural crystals and materials.

Natural variations may occur in:

• Colour
• Shade
• Pattern
• Texture
• Shape
• Size
• Overall appearance

These variations are a natural characteristic of such materials and do not, by themselves, indicate a defect.

Use Responsibly

Customers are responsible for using products according to the instructions, safety information, and care guidance provided with the product.

Please read all applicable product instructions before use.

Important

By purchasing products from Align With Neha, you acknowledge that our offerings are intended for spiritual, complementary, personal-growth, and wellness purposes and that individual experiences may vary.

For any professional medical, psychological, legal, financial, or other specialised concern, please seek advice from an appropriately qualified professional.

Contact Us

If you have questions regarding this disclaimer or any of our products, please contact:
Align With Neha Team
Email: alignwithneha.connect@gmail.com

Product Safety & Care Policy

At Align With Neha, we want you to enjoy your products safely and responsibly. Please read and follow all product-specific instructions and safety information provided with your order.

General Product Care

Customers are responsible for using and caring for products according to the instructions provided with the product.

Please follow any product-specific care, handling, storage, and usage instructions supplied by Align With Neha.

Candles & Products Involving Heat or Flame

Candles and other products involving flame, heat, or burning materials must always be used responsibly.

For your safety:

• Never leave a burning candle or flame-producing product unattended.
• Keep candles away from children and pets.
• Keep candles away from curtains, paper, furniture, and other flammable materials.
• Place candles on a stable and suitable heat-resistant surface.
• Keep the surrounding area clear while the product is in use.
• Extinguish the flame safely after use.
• Do not use a candle or heat-producing product if it appears damaged or unsafe.

Storage & Handling

Store products in a suitable, clean, and safe location when not in use.

Keep products away from conditions that may damage them, including excessive heat, moisture, direct sunlight, or other unsuitable environments where applicable to the product.

Always follow the specific care instructions provided for your product.

Crystals & Natural Materials

Crystals and other natural materials may have natural variations in:

• Colour
• Texture
• Pattern
• Shape
• Size
• Surface appearance

These characteristics are natural and may differ from product photographs.

Handle crystals and other products carefully to avoid accidental damage.

Bath Salts & Personal-Care Related Products

Use bath salts and other applicable products only as directed on the product or accompanying instructions.

Do not use a product in a manner inconsistent with its stated instructions.

If you have a known allergy, sensitivity, or other concern regarding a product or its ingredients, review the available product information and seek appropriate professional advice where necessary.

Improper Use

Align With Neha is not responsible for damage, injury, or loss resulting from:

• Misuse of a product
• Unsafe use
• Improper storage
• Failure to follow product-care instructions
• Failure to follow safety instructions
• Use contrary to the instructions provided with the product

Important Safety Reminder

Please keep products involving heat, flame, fragrance, or other potential hazards away from children, pets, and flammable materials.

If a product appears damaged or unsafe, discontinue use and contact us for assistance.

Contact Us

For product-care or safety-related questions, please contact:
Align With Neha Team
Email: alignwithneha.connect@gmail.com