Terms of service

TERMS & CONDITIONS

Last Updated: 29 September 2026

Welcome to Align With Neha (“Align With Neha”, “we”, “us”, or “our”).

These Terms & Conditions govern your use of alignwithneha.com, our products and services, and purchases made through our website or through authorised sales channels including Shopify, Razorpay, SuperProfile, and others.

By accessing our website or purchasing from us, you agree to these Terms & Conditions.

1. BUSINESS INFORMATION

Brand / Trade Name: Align With Neha
Website: alignwithneha.com
Customer Support: Align With Neha Team
Email: alignwithneha.connect@gmail.com
Country of Operation: India

Align With Neha currently operates under the brand/trade name “Align With Neha”. The applicable legal/business details may be updated as the business develops.

2. OUR PRODUCTS

We currently offer products including:

  • Crystal bracelets
  • Crystal rings
  • Crystal anklets
  • Bath salts
  • Candles
  • Personalised, programmed and/or energised crystal products

Additional products and services may be introduced in the future.

3. PRODUCT IMAGES AND NATURAL VARIATIONS

All product photographs are for reference purposes only.

Natural crystals may vary slightly in:

  • colour;
  • shade;
  • pattern;
  • texture;
  • shape;
  • size; and
  • overall appearance.

Such natural variations are inherent to natural materials and do not, by themselves, constitute a defect.

Personalised, programmed or customised products may also differ slightly from photographs because each product may be individually prepared.

4. ORDERS AND PAYMENT

An order is considered confirmed once the order has been successfully placed and payment has been received.

We currently accept prepaid online payments through the payment methods made available through our authorised payment partners.

Cash on Delivery is not available.

Once an order has been successfully placed and payment has been received, the order is considered final and cannot ordinarily be cancelled. Please refer to our Refund & Cancellation Policy for details.

5. PERSONALISED AND PROGRAMMED PRODUCTS

Certain products may be personalised, programmed, energised or prepared specifically according to the information provided by the customer.

Where required, we may request information such as:

  • name;
  • date of birth;
  • photograph;
  • intention; or
  • other information necessary for personalisation.

Customers are responsible for providing accurate information.

Because these products may be prepared specifically for the individual customer, they are final sale and cannot ordinarily be cancelled, returned or exchanged, subject to applicable law.

6. SPIRITUAL AND COMPLEMENTARY NATURE OF OUR OFFERINGS

Align With Neha offers spiritual, complementary and personal-growth products and practices.

Our offerings may include crystals, energy-based practices, spiritual practices, rituals and related products.

These offerings are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition and should not be considered a substitute for medical, psychological, psychiatric, legal, financial or other professional advice.

Customers should consult an appropriately qualified professional whenever necessary.

7. NO GUARANTEE OF RESULTS

Align With Neha does not guarantee any particular result or outcome from the use of crystals, spiritual products, energy practices, rituals or other offerings.

Individual experiences and outcomes may vary.

Customer testimonials and experiences represent the experiences of those individuals and should not be understood as a guarantee of similar results.

8. PRODUCT CARE AND SAFETY

Customers are responsible for following all product-care and safety instructions supplied with their purchases.

Candles and products involving flame or heat should be used responsibly and never left unattended while burning.

Customers should keep candles and other potentially hazardous products away from children, pets, flammable materials and other hazards.

Align With Neha is not responsible for damage caused by misuse, improper storage or failure to follow provided instructions.

9. INTELLECTUAL PROPERTY

All content on alignwithneha.com, including our:

  • name and branding;
  • logos;
  • photographs;
  • product descriptions;
  • graphics;
  • written content;
  • videos;
  • designs;
  • digital materials; and
  • other original content

is owned by or licensed to Align With Neha and may not be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

10. CUSTOMER REVIEWS AND TESTIMONIALS

Customers may voluntarily provide reviews, feedback, photographs or videos.

We may use written customer feedback for informational or promotional purposes.

We will seek explicit permission before using identifiable customer photographs or video testimonials for marketing purposes.

11. THIRD-PARTY SERVICES

We may use third-party providers to operate our business, including providers for:

  • website hosting and e-commerce;
  • payment processing;
  • shipping and logistics;
  • analytics;
  • email and communications;
  • advertising and marketing;
  • fraud prevention;
  • security; and
  • customer support.

These third-party providers may have their own terms and privacy policies.

12. WEBSITE USE

You agree not to use our website for unlawful purposes or in a way that:

  • interferes with website operation;
  • compromises website security;
  • introduces malicious software;
  • attempts unauthorised access;
  • impersonates another person;
  • provides fraudulent information; or
  • infringes the rights of Align With Neha or another person.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Align With Neha shall not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.

14. FORCE MAJEURE

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies, technical failures, courier disruptions or similar events.

15. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in India.

Disputes shall be subject to the jurisdiction of the courts and/or appropriate consumer dispute-resolution forums having jurisdiction under applicable Indian law.

16. GRIEVANCE AND CUSTOMER SUPPORT

For questions, complaints or grievances regarding orders, products, delivery or other matters, please contact:

Align With Neha Team
Email: alignwithneha.connect@gmail.com

We will review and address grievances in accordance with applicable law.

17. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with a revised “Last Updated” date.